All at Protect and Serve would like to offer our deepest sympathies to Her Majesty The Queen and her family at the sad news of the passing of her beloved husband, His Royal Highness, Prince Philip, Duke of Edinburgh. We join a nation and people around the world in mourning his loss and remembering the great service he gave to our country.
Staff at Protect and Serve “egg-celled” this Easter when they made a donation to the Spitfire Centre in Castle Vale to provide chocolate eggs for local children. A collection from employees at the Boldmere based home security company provided 40 eggs which were distributed to children who use the support centre on a weekly basis. Organiser at the Spitfire Centre, Hayley Bradley, thanked staff for their generosity and said the eggs had been given out to many thrilled young visitors to the centre on High Street which supports families needing help with housing or employment. “We are most grateful to the staff and bosses at Protect and Serve and the On Call Group - we were blown away by their generosity” Hayley said. The gift follows the alarm company’s recent donations to other local charities including the Erdington and Sutton Coldfield Food Banks, the Royal British Legion, and The Alzheimer’s Society.
We are deeply saddened to learn of the passing of Captain Sir Tom Moore – a national treasure, a hero, and an inspiration to the whole nation during one of the toughest years in decades for many. Captain Sir Tom and his family are long-standing customers of our sister company, Rancom Security and we had recently been in regular contact with them after they asked for support in stepping up security at his home. With his inspirational 100 laps of his garden with his walking frame for the NHS, Captain Sir Tom had attracted global recognition and media hysteria and they wanted to ensure he was kept safe. We were proud every time news crews broadcast his incredible efforts to see our bell box on the wall of his Bedfordshire home. We were delighted when his own private security team called our engineers for advice on improving CCTV. We have high-profile clients but this was different because we were able to support, in a small way, an incredible man and his family and perhaps provide them with a little peace of mind. Just a few months ago Captain Sir Tom was voted the inaugural winner of our parent company On Call Group’s Community Heroes award - a competition inspired by his achievements in raising more than £39 million for the NHS. This new annual award will now recognise other customers who have done incredible work for their local communities during the coronavirus pandemic and beyond. We had a silver platter engraved for him, which we were due to deliver during our next visit. We will now pass on to his daughter Hannah, with our condolences. Captain Sir Tom was not only a war hero but the people’s hero. His famous words for all the nation: “For all those people finding it difficult, the sun will shine on you again and the clouds will go away” will live on as will his legacy. Captain Sir Tom Moore we salute you.
At Protect & Serve, we are committed to our customer's safety. As a part of our dedication to customer service, we want to ensure our customers are updated on industry updates and news. Openreach (BT) has announced changes that will have a direct impact on their consumers. Despite Openreach having not yet made an official announcement to the public, we wish to ensure our customers are up to date with and knowledgeable of future changes that will have an impact upon their domestic security systems. Openreach (BT) intends to switch their old copper-based analogue services to a new all-IP network via Fibre-to-the-Premises (FTTP) broadband network. This change consists of a two-stage migration process that is currently underway. The planned migration and process for moving from copper to FTTP lines will affect your domestic security systems so it is important to ensure your connectivity and security systems are compatible as copper lines will gradually be phased out and replaced by fibre lines. For more information on the migration process, head over to ISPreview’s blog to read more. The most up to date news on this migration are that Openreach has named a further 51 areas within the UK where they intend to introduce a “stop-sell” of their old copper analogue phone services. In addition to the first batch of 118 UK locations that were announced back in May 2020, the addition of new locations added to this list means that FTTP will be available in 75% of homes in these locations, therefore, meaning the migration to FTTP broadband network. The migration process starts with a “no move back” policy for premises connected with FTTP, meaning you cannot go back to copper. This is followed by a “stop-sell” of copper services to new customers, the process ends with full withdrawal of copper services. To view the latest named locations to be a part of this migration, check out ISPreview’s blog to see how you may be affected by this change.
Homeowners are installing security systems at a record rate due to anxiety over the safety of their homes this Winter.This time of year traditionally sees people more aware of the need to install house alarms, CCTV and security lighting as the darker nights draw in and burglary statistics traditionally rise in the run-up to the festive season. But the coronavirus pandemic is said to have greatly inflamed people’s anxiety this year driving home security installations up by 150 per cent. Rob Allsopp, Director of Birmingham-based home security firm Protect and Serve, said his sales team were facing “unprecedented demands for this time of year.” He said: “We are hearing over and over how people are nervous this year more than ever. The world as we know it is changing and lockdowns, recession and the fact more and more people are thinking of their homes as a safe place to live and work means they are assessing their security requirements. “Traditionally we always have more enquiries in October as the clocks go back but this year, we are seeing a rise of up to 150 per cent with homeowners saying they are worrying as winter approaches. Nationally, alarm companies have said that the lockdown has had a negative effect on people and how they cope with day to day life. Rob added: “People think of their home as a place of safety so they want to ensure their security is effective. More and more people are also working from home so they want to ensure their computers, products and equipment are safe.” Among the most popular products being ordered are monitored alarm systems, doorbell cameras, lighting systems and CCTV.
Following the latest government guidelines, Protect and Serve has taken the decision to close its offices so that staff are able to work remotely.
The move comes having closely monitored developments nationally with respect to the Coronavirus (COVID-19).During this pandemic, our customers remain our priority and we will be available on the telephone or via email to handle any queries regarding your security systems. Our contact number for general enquiries is 0333 666 2121 or our e-mail is firstname.lastname@example.org. For safety reasons, we have to limit home visits, however these can be arranged if you have an issue with your alarm or medical pendant. For any emergencies out of hours please call 07899 986664. We will also have very limited access to postal correspondence whilst the offices are closed. Protect and Serve is committed to continuing to provide the exceptional service and support that we are renowned for, and we will continue to provide updates on the situation as soon as we are aware of any updates to the guidelines. If you have questions or concerns about your alarm or require assistance please get in touch with us and we will be happy to help.