Updated May 2018
Who we are
(‘We’) are committed to protecting and respecting your privacy.
Our nominated data controller is Protect & Serve Home Security Limited, Serenity House, 31 Gate Lane, Boldmere, Sutton Coldfield, B73 5TR.
What personal data we collect and why we collect it
How long do we keep your data
We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you submit your data via a form(s) on this website. We record and store the following data.
- Company Name
- Email Address
- Telephone Number
- IP Address
If you chose to Opt into our marketing list, then we may contact you using the above data.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Data we use
We utilise the data collected from our website for marketing and prospecting. We also use data from third-party providers who comply with the strict ICO regulations regarding the sharing of data, we process and manage this data securely and based on legitimate interest.
Who we share your data with
We may share your data with the following Third Parties.
To ensure our customers have the required monitoring in place we provide your details to a third party who uses your data to contact you in connection with any alarm activations. They do not share any personal information and have appropriate data protection policies and procedures in place to safeguard your details.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Should you wish to find out more about your data we hold, or request removal, please write to:
Data Controller, Protect and Serve Security.
Protect & Serve Home Security Limited, Serenity House, 31 Gate Lane, Boldmere, Sutton Coldfield, B73 5TR.
Please state your requirement. We will endeavour to manage all requests from the date we receive written requests and within the stated timeline guidelines stated by the ICO.
We reserve the right to charge a £10.00 fee for managing data requests
Where we send your data
Visitor comments may be checked through an automated spam detection service.
How we protect your data
All data transmitted through this website is encrypted and secure.
What data breach procedures we have in place
In the event of a personal data breach we will notify the ICO within the required 72 hours and provide them with
- a description of the nature of the personal data breach including, where possible:
- the categories and approximate number of individuals concerned; and
- the categories and approximate number of personal data records concerned;
- the name and contact details of the data protection officer
- a description of the likely consequences of the personal data breach; and
- a description of the measures taken, or proposed to be taken, to deal with the personal data breach, including, where appropriate, the measures taken to mitigate any possible adverse effects.